Online Booking Terms & Conditions
By booking an appointment through our online scheduling system, you agree to the following terms and conditions:
Appointment Confirmation
All scheduled appointments must be confirmed by phone before the scheduled date.
If we are unable to reach you for confirmation at least one business day before your appointment, we reserve the right to cancel and reschedule at a later time that aligns with our availability.
Service Area & Scheduling
Our service availability is based on location and scheduling efficiency. If your location is outside our normal service routes for the selected date, we may contact you to adjust the appointment.
Travel & Timing Adjustments
Appointment times are approximate and subject to change based on travel conditions, previous job durations, or unforeseen circumstances. We will communicate any changes as soon as possible.
Cancellation & Rebooking Policy
If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid fees.
Last-minute cancellations (within 24 hours of the appointment) or missed appointments may be subject to an $80 rebooking fee depending on the travel distance and severity of loss of resources, which must be paid before scheduling a new appointment.
Customer Responsibilities
The homeowner or a decision-making representative must be present at the scheduled time of service.
Staircases and access areas should be clear of obstructions before our arrival.
Pricing & Estimates
Online bookings are for consultations and stairlift service only. Any quotes provided during your appointment are estimates and subject to change upon final assessment.
Right to Refuse Service
We reserve the right to decline service if conditions on-site prevent safe and proper installation, or if incorrect information was provided during booking.
By proceeding with your booking, you acknowledge that you have read and agree to these terms. If you have any questions, please contact us before scheduling.