Answers About Stairlifts, Elevators, Ramps & Lifts

Q: What is the best home elevator for a small space?
A: For homes with limited space, the best options are shaftless or self-contained elevators like the PVE30 vacuum elevator or the Savaria Telecab. These models do not require a hoistway or machine room and can be installed in tight floorplans with minimal construction.

Q: How much space do I need for a residential elevator?
A: Space requirements vary by model. Traditional in-shaft elevators like the Savaria Eclipse typically require a shaft of about 52″ x 56″, while shaftless models like the Pollock Compact or PVE30 need as little as 30″ to 36″ in footprint. We can help determine the best fit based on your home layout.

Q: Are home elevators wheelchair accessible?
A: Yes. Models like the Savaria Eclipse, Savaria Vuelift, PVE52, and the Pollock Eco (large size) are designed to accommodate standard wheelchairs. These elevators typically offer capacities of 500 to 950 lbs and interior cab dimensions that support mobility devices.

Q: What is the cost of installing a residential elevator?
A: Cost depends on the elevator type, number of stops, and installation complexity. Entry-level models like the Pollock or PVE30 may start around $26,000, while luxury models like the Savaria Vuelift or Zenith can range between $50,000 to $100,000+. We offer free consultations to provide accurate estimates.

Q: Which home elevator is the quietest?
A:Hydraulic and pneumatic vacuum elevators are among the quietest. The Savaria Infinity and PVE models use low-noise, smooth-operating systems ideal for residential settings.

Q: Can home elevators be installed in existing homes?
A: Yes. Most of our elevators are suitable for retrofits. Shaftless and self-contained models like the PVE30, PVE37, Savaria Telecab, or Pollock Shaftless series are excellent for adding an elevator to an existing home with minimal renovation.

Q: How many floors can a residential elevator travel?
A: Most home elevators support 2 to 6 stops, depending on the model. The Savaria Eclipse, Vuelift, and Zenith can travel up to 50 feet, while shaftless options like the Pollock Compact or Telecab are limited to 2-stop through-floor travel.

Q: Do residential elevators need a machine room or pit?
A: Not always. Many of our models are machine-roomless (MRL), such as the Savaria Eclipse or PVE elevators. Some models also do not require a pit, including the PVE series and Savaria Telecab, which rest directly on the floor.

Q: What is the difference between shaftless and in-shaft elevators?
A:Shaftless elevators (like the Pollock Compact or PVE models) do not require a framed hoistway and are ideal for simpler, space-saving installations. In-shaft elevators (like the Savaria Eclipse, Infinity, or Zenith) operate within a dedicated shaft and offer greater customization, travel height, and capacity.

Q: How long does it take to install a residential elevator?
A: Installation time depends on the model and home. Shaftless and vacuum models like the PVE30 or Pollock Compact can be installed in as little as 2–3 days. In-shaft elevators like the Eclipse or Infinity typically take 1–2 weeks, depending on construction requirements.

How much does a stairlift cost?
Straight stairlifts typically cost between $2,800 and $5,000 installed, depending on the model, staircase length, and optional features. For example, the Savaria K2 and Harmar SL300 are excellent residential options at this price point. Curved stairlifts, which are custom-built for each staircase, generally range from $9,000 to $15,000 or more. We provide free consultations to give you an exact quote for your home or facility.

What is the most compact stairlift for narrow stairs?
The Savaria K2 is one of the slimmest stairlifts on the market. It folds to just 10.5 inches from the wall, making it ideal for narrow or tight staircases. The Harmar SL300 also offers a compact profile with a folding rail option to keep bottom landings clear of tripping hazards or doors.

Do stairlifts work in a power outage?
Yes. All the stairlifts we install, including the Savaria K2, Harmar SL300, and SL600, use battery-powered operation with automatic charging. Even during a power outage, you can make several safe trips on battery power alone.

Are stairlifts covered by Medicare or insurance?
Medicare typically does not cover stairlifts, as they’re considered a home improvement. However, VA benefits, Medicaid waivers, or state assistance programs may be available in Pennsylvania or Maryland. We can help you explore financial aid or financing options.

Do you install commercial stairlifts?
Yes, we install commercial-grade stairlifts that comply with ASME A18.1 safety code. The Harmar SL600 is our top choice for commercial straight stairs — offering a high weight capacity (up to 600 lbs), a robust rack-and-pinion drive, and keyed access. These are ideal for schools, churches, small businesses, and public facilities.

What is the weight capacity of your stairlifts?

• Savaria K2: Up to 350 lbs

• Harmar SL300: Up to 300 lbs

• Harmar SL600 (HD available): Up to 600 lbs

We’ll help you select a model based on the user’s weight capacity needs and safety considerations.

Can you install stairlifts outdoors?
Yes. We install outdoor-rated Savaria K2 stairlifts that include weatherproof covers, UV-resistant components, and corrosion-protected materials. These are ideal for outdoor staircases such as porch steps, decks, or secondary entrances.

Do stairlifts require construction or wall mounting?
No. Stairlifts are mounted directly to the stair treads — not the wall — which means no major home modifications are required. Even folding track models like the SL300 with automatic folding rail can be installed cleanly without altering your home’s structure.

How long does it take to install a stairlift?
Most straight stairlifts like the Savaria K2 or Harmar models can be installed in 2 to 4 hours. Curved stairlifts are custom-built and typically require 3 to 4 weeks for fabrication and 1 to 2 days for installation once delivered.

Can I rent a stairlift?
Yes. We offer short-term stairlift rentals for straight staircases — ideal for recovery, hospice care, or temporary accessibility needs. Rentals include professional installation, removal, and optional service support.

What is the best ramp system for home accessibility?
For permanent or semi-permanent home access, the EZ-ACCESS Pathway 3G modular ramp system is one of the most reliable and versatile options. It’s made from durable aluminum, won’t rust or rot, and can be configured to fit nearly any porch, stoop, or entry layout. It meets ADA slope guidelines and is ideal for wheelchair and scooter users.

Can you install a modular ramp for commercial buildings?
Yes. We install the EZ-ACCESS Pathway 3G HD (Heavy-Duty) system for commercial and public applications. It’s designed to meet ADA and IBC code requirements and supports higher weight capacities, up to 1,000 lbs. This system is ideal for businesses, schools, churches, and public buildings that need accessible entries or exits.

How wide should a wheelchair ramp be?
For residential use, ramps must be at least 36 inches wide between handrails to allow for standard wheelchair passage. For commercial settings, 42″ clear width is often recommended. All EZ-ACCESS ramps we install meet or exceed these standards.

How long should a modular ramp be?
Ramp length is determined by the height of the entry and the proper slope. For residential use, we recommend a 2:12 slope (1 foot of ramp for every 6 inches of rise) for ease and safety. For commercial applications, the ADA requires a 1:12 slope (1 foot of ramp for every inch of rise). We’ll calculate the exact length during your consultation.

What’s the difference between the Pathway 3G and the Gateway ramp?

• The Pathway 3G is a modular system, great for permanent or semi-permanent installation. It includes platforms, handrails, and optional turns.

• The Gateway ramp is a solid, single-piece ramp used for short rises like a single step or threshold. It’s ideal for temporary use or rental situations and comes in lengths from 3 to 10 feet.

Are modular ramps ADA compliant?
Yes. When configured properly, Pathway 3G and 3G HD ramps meet ADA requirements, including handrail heights, platform sizes, and slope ratios. Our team ensures your ramp meets code whether it’s for residential or commercial use.

Can ramps be installed on uneven ground or sloped yards?
Absolutely. The Pathway 3G system includes adjustable legs and support piers that can accommodate uneven terrain, hills, or grade changes. We assess the site and configure the ramp to be level, safe, and fully supported.

How quickly can a ramp be installed?
Once we assess your site and finalize the configuration, most residential Pathway 3G ramps can be installed in 1 to 2 days. Gateway ramps are usually installed the same day. For commercial jobs, installation may take longer depending on complexity and code approvals.

Do modular ramps require maintenance?
EZ-ACCESS aluminum ramps are virtually maintenance-free. They don’t rust or require painting, and they resist corrosion even in wet or snowy conditions. Occasional cleaning and checking for debris is all that’s usually needed.

Can you provide a quote with just photos and measurements?
Yes. We can often provide a free same-day quote if you send photos and rough measurements of the area. Or, we can schedule a free in-home consultation to take exact measurements and review options.

What is a platform lift, and how is it different from an elevator?
A platform lift — also known as a vertical platform lift or VPL — is designed to move wheelchair users or standing passengers vertically between levels, typically up to 12 feet of travel in Pennsylvania (or 14 feet max under U.S. code in most states). Unlike elevators, platform lifts often use open platforms and are easier to install, making them a more affordable solution for porches, stages, and short-rise applications.

Which platform lift is best for residential use?
The Harmar Highlander II is a top choice for homes. It’s a residential screw-drive platform lift that can travel up to 14 feet (where allowed), and supports a variety of platform sizes. The Savaria Multilift is another excellent residential option — it’s rugged, reliable, and ideal for decks, garages, or entryways.

What’s the difference between the Savaria Multilift and V-1504?

• The Multilift is intended for residential or low-rise commercial applications with travel up to 72 inches (6 feet). It’s simple to install and available in enclosed or open configurations.

• The Savaria V-1504 is a more versatile unit for commercial use, with hoistway and enclosure options. In Pennsylvania, it can travel up to 12 feet (with code-compliant safety features), or more with a state variance. Nationally, the max is 14 feet per ASME A18.1.

Are platform lifts ADA compliant?
Yes — when properly configured, platform lifts like the Savaria V-1504, Multilift, and Ascension stage lifts meet ADA and ASME A18.1 code. This includes proper platform size (typically 36" x 60"), automatic doors or gates, constant pressure controls, and emergency lowering systems.

What lift is best for a stage or performance venue?
The Ascension Protégé and Clarity models are ideal for stages, lecture halls, or courtrooms. They feature low profiles, no hoistway or pit requirements, and are designed to preserve clear lines of sight to the audience. Some are even portable, making them a smart solution for multi-use venues.

Can platform lifts be installed outdoors?
Yes. We install outdoor-rated models like the Savaria Multilift and V-1504 with weather enclosure, as well as the Harmar Highlander II. These units are sealed for outdoor durability, with corrosion-resistant finishes, drainage platforms, and optional weather hoods.

What’s the maximum vertical travel for a platform lift?
By U.S. code (ASME A18.1), the maximum vertical travel for a platform lift is 14 feet. In Pennsylvania, commercial lifts are limited to 12 feet without a variance. Residential models often have shorter limits depending on configuration. We’ll verify all local and state codes before finalizing your design.

What are the enclosure options for platform lifts?

• The V-1504 can be open, partially enclosed, or fully enclosed in a hoistway with acrylic or metal panels.

• The Multilift offers optional gates or weatherproof enclosures for safety.

• The Highlander II has modular gates and platforms that can be customized for indoor or outdoor spaces.

How much space is needed for a platform lift?
Most platform lifts need a clear platform area of at least 36″ x 48″, and up to 36″ x 60″ for full ADA use. Add space for the lower approach and gate swing if required. We provide exact dimensions based on your site and access needs.

What is the weight capacity of a platform lift?
Platform lifts generally support 600 to 750 lbs, suitable for most users and mobility equipment. Commercial lifts like the Savaria V-1504 can be configured with higher capacities depending on application.

How long does it take to install a platform lift?
Residential lifts like the Multilift or Highlander II can often be installed in 1 to 2 days, while enclosed commercial lifts may require permits and inspections, making the process 1 to 3 weeks, including scheduling and site prep.

Do your products come with a warranty?
Yes. All of our accessibility products — including stairlifts, platform lifts, and elevators — come with manufacturer warranties and a Keystone Accessibility 1-year service warranty. For example, the Savaria K2 stairlift includes a 3-year parts warranty, and most residential elevators come with up to 10 years of coverage on the drive system. Full warranty details are always included with your quote and contract.

What does your 1-year service warranty cover?
Our service warranty covers labor and diagnostic support for any manufacturer-related issues that occur within the first year of installation. If your equipment needs adjustment, repair, or inspection, we’ll provide prompt service at no charge. Batteries and consumable parts are not covered, but we offer optional plans for long-term support.

Do you offer maintenance plans?
Yes. We offer annual maintenance plans that include complete inspections, track cleaning, lubrication, battery tests, and a full mechanical review. These are strongly recommended for stairlifts, vertical lifts, and home elevators to extend equipment life and maintain peak performance.

What happens after the warranty expires?
We continue to offer service and support even after your warranty ends. You can contact us any time for repairs or maintenance, and we’ll dispatch a technician based on your schedule. Maintenance plan members receive discounted rates and priority booking.

What’s your typical service response time?
For most non-urgent issues, we can schedule service within 1 to 3 business days. If you’re experiencing an access-limiting issue — such as a stairlift that won’t move — we make every effort to provide same-day or next-day support.

Do you service areas outside of Pennsylvania?
Yes. Keystone Accessibility proudly serves customers throughout Pennsylvania and Maryland. For a complete list of counties we serve, please refer to the footer of our website.

Do you offer free consultations?
Absolutely. We offer free in-home consultations within our service area and also provide virtual consultations if you prefer to send us photos and measurements. In many cases, we can provide a same-day estimate.

Are your installers licensed and insured?
Yes. All of our technicians are trained, experienced, and fully insured. We comply with all ADA, ASME, and state-specific accessibility codes, and take pride in safe, code-compliant installations backed by professional expertise.